I need help with your custom magnet designer
To learn more about how to design your custom magnets, please see our short instructional video here - (and he...
View ArticleWhat type of images can I upload?
Acceptable image formats vary by web browser. Most browsers accept JPEG, which is the most common format for p...
View ArticleWhat size images can I upload?
Images must be no larger than 4096 pixels on a side, due to memory constraints of web browsers.
View ArticleWhat if I want to reorder more of my custom magnets?
You can jot down your custom art code and enter it again if you want to reorder your magnets. Your unique 6 le...
View ArticleWhat if I made a typo on my custom magnets?
Please proofread your text before placing your order. PlanetBox is not liable for misspellings.
View ArticleWhat if I receive my custom magnets and the colors don't look like they did...
Every screen has different color settings, and colors you see on your own screen may be different from the col...
View ArticleCan I order custom magnets as part of a complete set?
Custom magnets can only be ordered as an individual item, not as part of a lunchbox set.
View ArticleIf I order custom magnets as part of a larger order, can the rest of my order...
If you order other products in addition to your custom magnets, your entire order will be shipped together.
View ArticleHow long will it take for my custom magnets to ship?
Custom magnet orders may take 2-4 additional days to process and ship.
View ArticleCan I use pictures of my kids favorite TV and movie characters?
The images you use to create your custom magnets must be your own, and not infringe on any intellectual or pro...
View ArticleHow can I get one image to display across all the magnets? Click the "mosiac"...
Click the "mosiac" button and your image will spread out across all the magnets. To learn more about how to d...
View ArticleHow do I move the pictures and text to different magnets when designing...
Once you upload an image it will automatically populate in one magnet. To move to a new magnet, click and hol...
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